Mae Casino Privacy Policy – Malaysian Player Data Protection

1. Introduction

Welcome to the Mae Casino Privacy Policy. This document explains in detail how Mae Casino ("we", "the platform") collects, uses, discloses, and protects your personal information when you use the Mae Casino website and its services.

Mae Casino understands how important privacy is to Malaysian players. Your trust is the foundation of our service, and we are committed to ensuring that every piece of information you share with us is handled with the utmost integrity, transparency, and responsibility.

This Mae Casino Privacy Policy applies to all users of our platform, including website visitors, registered members, and anyone who interacts with our services in any capacity. By continuing to use the Mae Casino platform, you acknowledge that you have read and understood this Privacy Policy.

2. Types of Personal Data Collected

Mae Casino collects various types of personal information to enable us to provide a safe, fair, and enjoyable online casino experience for Malaysian players. The categories of data we collect are as follows:

Mae Casino only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal information unrelated to the provision of our online casino services.

3. How Mae Casino Collects Your Information

Mae Casino collects your personal data through a variety of transparent and responsible means. We ensure every data collection method complies with the data protection standards set out under Malaysia's PDPA.

Direct Collection

• Account registration form – when you first register as a Mae Casino member.
• KYC verification process – when you submit identity documents to verify your account.
• Financial transactions – when you make a deposit or withdrawal via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Customer support interactions – when you reach out to us via live chat or email.
• Promotional participation – when you fill in a form or register for any mae casino promotion.

Automatic Collection

Mae Casino also collects data automatically when you use our platform, including through cookies, tracking pixels, and server log technologies. This data helps us understand how players interact with the platform and enhances your overall gaming experience.

4. How We Use Your Personal Data

Mae Casino uses collected personal data solely for legitimate purposes directly related to delivering our services to Malaysian players. The primary purposes for which your data is used are as follows:

• Account management – to register, verify, and manage your Mae Casino account.
• Transaction processing – securely processing your RM deposits and winnings withdrawals.
• Fraud prevention – to detect and prevent fraudulent activity, money laundering, or unauthorised access to your account.
• Legal compliance – to fulfil mandatory KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer support – providing technical assistance and addressing your queries accurately.
• Platform improvement – analysing usage patterns to improve the quality of slots, live roulette, lottery, and Sports Betting.
• Marketing communications – to send promotional information and exclusive mae casino offers (subject to your consent).
• Responsible gambling – to monitor betting patterns and identify players who may need responsible gambling support.

Mae Casino will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

5. Data Sharing & Disclosure

Mae Casino does not sell, rent, or disclose players' personal data to third parties for commercial purposes. However, there are limited circumstances in which Mae Casino may need to share your data with certain parties:

Trusted Service Providers

Mae Casino works with a number of third-party service providers that help us operate the platform, including payment gateway providers (such as FPX and Malaysian e-wallets), gaming software providers, and analytics services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

Legal Requirements

Mae Casino may disclose your personal data to the relevant authorities when required by Malaysian law, court order, or a legitimate law enforcement investigation. In all such cases, Mae Casino will disclose only the minimum information necessary.

6. Security & Data Protection

Mae Casino continually invests in cutting-edge security infrastructure to protect the personal data of Malaysian players. Our technical and organisational security measures include:

• 256-bit SSL/TLS Encryption for all data transmitted over the network.
• Data-at-rest encryption for all records stored in our database.
• Two-factor authentication (2FA) as an additional security layer for player accounts.
• Regular security audits conducted by independent cybersecurity experts.
• Role-based access control – only authorised Mae Casino staff may access player data, and only to the extent required for their role.
• 24/7 continuous monitoring to detect any suspicious activity or unauthorised access attempts.
• Incident response plan established to address any security breaches swiftly and effectively.

While Mae Casino takes all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password and never share your login credentials with anyone.

7. Data Retention Period

Mae Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

Data Retention Guidelines

• Active account data – retained for as long as your Mae Casino account remains active.
• Financial transaction records – retained for 7 years after the transaction date, in line with Malaysian financial regulatory requirements.
• KYC verification documents – retained for 5 years after account closure for AML compliance purposes.
• Communication logs – retained for 2 years for dispute resolution purposes.
• Technical data and server logs – retained for 12 months for security and fraud detection purposes.

Once the retention period has lapsed, Mae Casino will securely delete or anonymise your data using methods that meet industry standards.

8. Your Rights as a Player

As a Mae Casino player and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. Mae Casino is committed to respecting and facilitating the exercise of each of these rights.

How to Exercise Your Rights

To exercise any of the rights above, you may contact Mae Casino's Data Protection Officer by email at privacy@maecasino.net or via our platform's live chat. Mae Casino will process your request within 14 working days from the date of receipt of the completed request.

In some cases, Mae Casino may need to verify your identity before processing a data-related request to ensure the security of your information. No fee is charged to exercise these rights, except where requests are repetitive or unreasonable.

9. Cookies & Tracking Technologies

Mae Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the mae casino website.

Types of Cookies Used

• Essential Cookies – required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies – collecting statistical information on how players use the platform to help us improve our services.
• Functional Cookies – remembering your preferences, such as language and display settings, to deliver a more personalised experience.
• Analytics Cookies – helping Mae Casino understand aggregated, anonymised usage patterns for platform improvement.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the mae casino platform and your gaming experience.

10. Children's Privacy

Mae Casino is an online casino platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from any individual under the age of 18.

Should Mae Casino discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete such data, close the relevant account, and report the incident to the appropriate authorities if necessary.

Parents and guardians are advised to monitor their children's online activity and ensure they do not access online gambling platforms such as Mae Casino.

11. Amendments to the Privacy Policy

Mae Casino reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in data protection. The "Last Updated" date at the top of this page will always reflect the most current version of the mae casino Privacy Policy.

For significant amendments, Mae Casino will notify players via in-platform notifications or their registered email at least 14 days before the amendments take effect. Your continued use of the Mae Casino platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review the mae casino Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding mae casino's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• Email: privacy@maecasino.net
• General Support Email: support@maecasino.net
• Live Chat: Available 24/7 on the Mae Casino platform
• Response Time: Within 14 working days

Mae Casino takes every privacy-related enquiry seriously and will respond in a thorough and timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.