Mae Casino Terms & Conditions – A Complete Guide for Malaysian Players

1. Acceptance of Terms & Conditions

Welcome to Mae Casino. These Terms & Conditions ("Agreement") govern your use of the website, gaming platform, and all services provided by Mae Casino ("Platform"). By accessing, registering for, or using any part of the Mae Casino Platform, you acknowledge that you have read, understood, and agree to be bound by all terms set out in this document.

If you disagree with any part of these Mae Casino Terms & Conditions, please stop using the Platform immediately. Mae Casino reserves the right to amend these Terms & Conditions at any time, and it is your responsibility to check for updates periodically.

2. Mae Casino Membership Eligibility

To register and use Mae Casino's services, you must meet all of the following eligibility requirements:

• Must be at least 18 years at the time of registration.
• Not residing in any jurisdiction where online gambling is prohibited.
• Never had an account terminated at Mae Casino due to fraud or prior terms violations.
• Register an account in your own name – not on behalf of anyone else.
• Have the legal capacity to enter into a binding agreement.

Mae Casino reserves the right to request identity verification documents (such as a copy of your Malaysian identification card) at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in your account being suspended until the verification process is completed.

3. Registration & Account Management

Each Mae Casino player is only permitted to hold one (1) account only. This includes accounts registered using the same name, phone number, email address, identification number, or payment method.

Registration Information

When registering a Mae Casino account, you are required to provide accurate, complete, and up-to-date information. False or inaccurate information is grounds for immediate account termination. Mae Casino is not liable for any losses arising from inaccurate information provided by the player.

Password Security

You are solely responsible for keeping your Mae Casino account password confidential. Use a strong, unique password and never share your login details with anyone. If you suspect unauthorised access to your account, contact Mae Casino support immediately.

Mae Casino will never ask for your password via email or live chat. Any such request should be treated as a fraudulent attempt and reported to the Mae Casino security team.

4. Deposit & Payment Methods

Mae Casino supports a wide range of payment methods popular among Malaysian players. All deposits are processed in Malaysian Ringgit (RM) with no transaction fees charged by Mae Casino on your deposits.

Accepted Deposit Methods

• Touch 'n Go eWallet – instant deposits, processed in under 5 minutes
• GrabPay – simple and secure for Grab app users
• Boost – local e-wallets fully supported
• ShopeePay – for Shopee ecosystem users
• DuitNow – direct transfer using a phone number or account number
• FPX – Maybank2u – Maybank internet banking
• FPX – CIMB Clicks – CIMB internet banking

Deposit Limits

The minimum deposit at Mae Casino is RM 20 per transaction. There is no set maximum daily deposit limit; however, Mae Casino reserves the right to request additional verification for deposits exceeding certain amounts as a security measure. All deposits must be made using a payment method registered in the player's own name — third-party deposits are not accepted.

5. Withdrawals

Mae Casino players may withdraw their winnings at any time, subject to the following conditions. Mae Casino is committed to processing withdrawals promptly and transparently.

Withdrawal Conditions

• The minimum withdrawal is RM 50 per request.
• Your account must have completed the full identity verification (KYC) process before your first withdrawal is approved.
• Withdrawals can only be processed to the same payment method used for your deposit.
• Any bonus that has not met the wagering requirements is not eligible for withdrawal.
• Real money (excluding bonuses) can be withdrawn at any time with no wagering requirements.

Processing Time

Mae Casino processes withdrawal requests within 1 to 3 business days. Withdrawals via e-wallets such as Touch 'n Go and DuitNow are typically processed faster than FPX. Withdrawals requiring additional verification may take longer.

Mae Casino reserves the right to suspend or decline a withdrawal if fraud, money laundering, or a breach of terms is suspected. In such cases, Mae Casino will contact the player via email to request further information.

6. Mae Casino Bonus & Promotions

Mae Casino offers a wide range of bonuses and promotions for members, including welcome bonuses, reload bonuses, cashback, and special offers for selected games such as live roulette, lottery, and slots. All Mae Casino bonuses are subject to the specific terms stated in each promotional offer.

Bonus Wagering Requirements

Before any bonus can be converted into withdrawable funds, players must meet the applicable wagering requirements. Requirements vary by bonus type — please refer to the Promotions for full details on each current offer.

• Bonuses may only be used for play on Mae Casino – they cannot be transferred or sold.
• Mae Casino reserves the right to void any bonus where abuse is suspected.
• Only one bonus may be active at a time unless otherwise stated.
• Expired bonuses will not be reinstated.
• Players who register multiple accounts will forfeit all bonus entitlements.

7. Game Rules

All games offered at Mae Casino — including live roulette, slots, lottery, baccarat, blackjack, Sports Betting on the Malaysia Super League and EPL, badminton, cricket, and e-sports — are subject to their respective game rules available within the platform.

Game Results

All game results on Mae Casino are final once a round is completed. No appeals will be entertained on the grounds of player error, misunderstanding of rules, or internet connectivity issues on the player's end. Players are advised to fully understand the rules of each game before playing.

Technical Disruptions

In the event of a technical disruption during a game session, Mae Casino will use system records to determine a fair outcome. If an outcome cannot be determined, the relevant bet will be returned to the player. Mae Casino is not liable for any losses caused by internet connectivity issues or player device failures.

8. Player Conduct & Responsibilities

Mae Casino expects all members to conduct themselves respectfully and responsibly while using the Platform. Unacceptable behaviour includes:

• Using vulgar, obscene, or abusive language towards staff or other players.
• Attempting to cheat the system, exploit technical bugs, or use automation software.
• Colluding with other players to gain an unfair advantage in any game.
• Spreading false or misleading information about Mae Casino.
• Engaging in any activity that may be classified as money laundering.

Mae Casino reserves the right to investigate any account suspected of violating these rules and to take appropriate action, including temporary suspension or permanent termination of the account.

9. Account Closure & Termination

Mae Casino players may request account closure at any time by contacting our support team via live chat or email. Prior to closure, all eligible real money funds will be returned to the player via their original payment method.

Termination by Mae Casino

Mae Casino reserves the right to terminate any player's account without prior notice if:

• The player is found to have provided false registration information.
• The player is found to be under 18 years of age.
• The player is found to be involved in fraud, money laundering, or any other illegal activity.
• The player registers multiple accounts for the purpose of bonus abuse.
• The player is in breach of any terms set out in this document.

In the event of termination due to a breach of terms, Mae Casino reserves the right to forfeit the account balance, including any winnings obtained through activities that violated those terms.

10. Mae Casino Liability Limitations

Mae Casino shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the Platform, including but not limited to financial losses from gambling activity, service interruptions, or technical failures beyond Mae Casino's control.

Players acknowledge that gambling carries real financial risk and that they participate at their own risk. Mae Casino provides the Platform for entertainment purposes and does not guarantee any winnings.

11. Privacy & Data Protection

Mae Casino collects and processes your personal data in accordance with our Privacy Policy. By registering a Mae Casino account, you consent to the collection and use of your data as described in Privacy Policy Mae Casino.

Mae Casino uses 256-bit SSL encryption to protect all data transmitted between your device and Mae Casino's servers. We will not sell or disclose your personal data to third parties without your consent, except as required by law or a competent authority.

12. Amendments to Terms & Conditions

Mae Casino reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the Mae Casino platform.

It is your responsibility to review Mae Casino's Terms & Conditions page periodically. Continued use of the Platform after any amendments are published will be considered your acceptance of the updated terms.

For any enquiries regarding Mae Casino's Terms & Conditions, please contact our support team at support@maecasino.net or via live chat, available 24/7 on the Mae Casino platform.